Delivery Information
What delivery methods do you use and what do they cost?
Delivery is free for orders £75 or over. For orders below £75 we use Royal Mail Tracked 48 – £5.95 and Royal Mail Tracked 24 – £6.95.
Do you deliver internationally?
Due to the number of different countries and potential delivery methods we don’t have this option built into our shop. We are happy to discuss international delivery so just email us at shop@miamiadesigns.com.
How long will it take to get my item?
All of our framed comics are made to order. We aim to do this within 1 to 2 working days but it might take a bit longer if we are at an event (especially around Christmas time). The delivery then takes around 2 working days using Royal Mail Tracked 48 and around 1 day using Royal Mail Tracked 24.
Can I pick my item up rather than have it delivered?
We can usually arrange for you to pick up the item from us directly or from one of our events. To check if this is possible please email shop@miamiadesigns.com or call us on 07710 503120 before ordering.
I need my item really quickly – can you do this?
Unless we are at an event and outside the Christmas season we should normally be able to make and post your item the same day either first class or with an upgrade to Royal Mail Special Delivery Guaranteed by 1pm. To check if this is possible please call us on 07710 503120 before ordering.
Orders and Returns
Do I need an account to place an order?
No but creating an account will let you track orders and speed up checking out if you order from us again.
How Do I Track My Order?
You can track your order by selecting “Order Tracking” in the “My Account” section of the “Shop” drop down menu, by viewing “Orders” in the account section or just click here.
Can I Cancel Or Change My Order?
Of course ! Since we aim to process orders quickly it’s best to give us a call on 07710 503120 to cancel or change your order before it is dispatched. If you prefer you can also email us at shop@miamiadesigns.com.
Can I Return a Product?
Yes! Note for non faulty returns (e.g. unwanted items) the customer is liable for the return costs.
For all returns please contact us first by emailing us at
shop@miamiadesigns.com.
Payment Information
What payment methods are accepted?
Payment can be made by credit card or by PayPal. You can select the required method when checking out.
Which payment providers do you use and are where are my payment details stored?
Stripe is our online credit card payment provider. We use the Stripe wordpress plugin, so your credit card information never passes through our own servers.
If paying via PayPal your data is stored through PayPal’s data storage, databases and the general PayPal application.