What delivery methods do you use and what do they cost?
Delivery is free for orders £75 or over. For standard orders we use Royal Mail services or courier for larger orders – the costs are as follows :
- Jewellery : £2.50 second class, £2.95 first class
- All other items : £3.95 second class, £5.95 first class
The cost is the same regardless of the quantity ordered and mixed orders will just be charged at the highest rate e.g. if you order a picture and jewellery then the delivery cost will be £3.95 second class.
Do you deliver internationally?
Due to the number of different countries and potential delivery methods we don’t have this option built into our shop. We are happy to discuss international delivery so just email us at firstname.lastname@example.org.
How long will it take to get my item?
Most of our items are personalised and lovingly made to order. We aim to do this within 1 to 2 working days but it might take a bit longer if we are at an event (especially around Christmas time). The delivery then takes around 2 to 3 working days using Royal Mail Second Class or via courier and around 1 to 2 days using Royal Mail First Class.
Can I pick my item up rather than have it delivered?
We can usually arrange for you to pick up the item from us directly or from one of our events. To check if this is possible please email email@example.com or call us on 07710 503120 before ordering.
I need my item really quickly – can you do this?
Unless we are at an event and outside the Christmas season we should normally be able to make and post your item the same day either first class or with an upgrade to Royal Mail Special Delivery Guaranteed by 1pm. To check if this is possible please call us on 07710 503120 before ordering.
Orders and Returns
Do I need an account to place an order?
No but creating an account will let you track orders and speed up checking out if you order from us again.
Can I Cancel Or Change My Order?
Of course ! Since we aim to process orders quickly it’s best to give us a call on 07710 503120 to cancel or change your order before it is dispatched. If you prefer you can also email us at firstname.lastname@example.org.
How Do I Track My Order?
You can track your order by selecting “Order Tracking” in the “My Account” section of the “Shop” drop down menu, by viewing “Orders” in the account section or just click here.
Can I Return a Product?
Yes if it’s not personalised but if you have ordered a personalised product then we can usually only accept returns if we have made a mistake with the order or the item is faulty. Note for non faulty returns (e.g. unwanted items) the customer is liable for the return costs.
For all returns please contact us first by emailing us at
My vintage map item has a small mark on the map – can I return it ?
Our maps are hand-cut to shape from original maps of differing ages and scales. Due to the nature and age of the vintage material used, sometimes a tiny crease or mark might be present on the map – this is all part of the charm and we will not accept returns for minor marks or creases.
What payment methods are accepted?
Payment can be made by credit card or by PayPal. You can select the required method when checking out.
Which payment providers do you use and are where are my payment details stored?
Stripe is our online credit card payment provider. We use the Stripe wordpress plugin, so your credit card information never passes through our own servers.
If paying via PayPal your data is stored through PayPal’s data storage, databases and the general PayPal application.